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How cash5va Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use our lobby — and what we do with that data.

Account data handled securelyPayment info protected — PayPal, Venmo, Play+No data sold to third partiesYou can request your data at any timeAvailable where local law permits
cash5va How cash5va Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Questions

If you want to review, correct, or delete your personal data, our support team handles those requests directly. You can also ask us what data we hold on your account or request that we stop using it for marketing purposes. We aim to respond to all data-related requests within the timeframe required by your state's applicable privacy law.

Live Chat Start a live chat from your account dashboard to ask about your data, request a copy of your records, or flag a privacy concern to our team.
Email Support Send a written data request to our support email address. Include your account username so we can locate your records and respond promptly.
Account Settings Some preferences — like marketing email opt-out — are available directly inside your account settings without needing to contact us at all.
DATA PROTECTION DETAIL

How We Protect and Manage Your Information

Security and transparency are built into every step of how your data moves through our systems. Here is what that actually looks like in practice — from the moment you deposit to the moment you close your session.

Encrypted Account Storage

Your account credentials and personal details are stored with SSL encryption. Passwords are hashed — our team cannot read them, only reset them through a verified account flow.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the cashier and lobby are used. You can adjust non-essential cookie preferences in your browser settings at any time.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable state law after closure. You may request deletion of non-legally-required data at any time.

Payment Data Handling

When you transact via PayPal, Venmo, or Play+, those providers process your payment under their own privacy terms. We receive only a transaction ID and status — no card numbers or wallet passwords.

Common Questions About Your Privacy at cash5va

Below are the questions we hear most often about how your data is handled on this platform. If your question isn't covered here, live chat or email support can help you directly.

We collect your name, date of birth, email, and identity verification documents where state law requires them. Device and IP data is also collected for account security purposes.

We do not sell your data. We share it only with payment processors like PayPal and Venmo, identity verification services, and regulators where required by applicable state law.

PayPal and Venmo process your payment on their own infrastructure. We receive only a transaction reference and status — never your wallet password, card details, or full payment credentials.

Yes. Submit a request via live chat or email support with your account username. We will provide your data within the timeframe required by your state's applicable privacy law.

You can unsubscribe from marketing emails using the link in any email we send, or turn off marketing preferences directly inside your account settings without contacting support.

We retain records for the period required by applicable state law after account closure. Data not required by law can be deleted on request — contact support to start that process.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.